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Wood River BBQ Team

Fire Box Latch Improvement

I'm probably the only Lang owner with this problem but if you're having difficulty with the fire box latch this topic may be of interest to you.

I've been fighting the fire box latch from the day my Lang was delivered. I can barely get the fire box latch to latch. At about the 11:00 position, the latch bar catches enough to seal the door. If I force the latch bar any further than 11;00, when the fire box heats up, the handle becomes very difficult (sometime impossible ) to move. Obviously, this has been irritating so recently I decided to fix the situation.

All I needed to improve the situation was less than a 1/8" of a turn on the nut but the Lang fabricator welded the nut/latch bar to the handle shaft. I've ground the latch bar and the edge of the fire box, which provided a little more latching but not much.

The fix was simple. I purchased a horizontal toggle clamp from Harbor Freight ($5.00). I was going to add these toggle clamps to the cook chamber lid because the Lang cook chamber latches don't clamp my lid tight, unless I shim them, but the lid is heavy enough to close itself almost tight.

mk21cb

I put a dab of corn oil on all moving parts while the fire is building and have NO prob with move movement. A crack here and there i look as oh well, the heat getting out of those cracks increase cook time bt what :05 at the most! so what! Smoking is not meant to be fast!!!! If you want it fast go buy it in the store. relax and smoke some it'll be ok  Cool
Wood River BBQ Team

mk21cb wrote:
I put a dab of corn oil on all moving parts while the fire is building and have NO prob with move movement. A crack here and there i look as oh well, the heat getting out of those cracks increase cook time bt what :05 at the most! so what! Smoking is not meant to be fast!!!! If you want it fast go buy it in the store. relax and smoke some it'll be ok  Cool


Thank you for the tip on corn oil. Months ago, I tried peanut oil, vaseline, WD40, grease etc. They didn't work. The problem is the nut is 1/8" too tight. I'm not sure what "cracks" or "cooking fast" have to due with my problem. Actually, they have nothing to do with it -- the problem is I can barely latch the fire box door. If I force the latch, I can't open it during the cook.

I'm glad your fire box has good movement. My fire box (latching and seams you can see through, which I had to re-weld) are crappy workmanship. Shouldn't happen with a $1500 cooker.
Wood River BBQ Team

mk21cb wrote:
I put a dab of corn oil on all moving parts while the fire is building and have NO prob with move movement. A crack here and there i look as oh well, the heat getting out of those cracks increase cook time bt what :05 at the most! so what! Smoking is not meant to be fast!!!! If you want it fast go buy it in the store. relax and smoke some it'll be ok  Cool


Thank you for the tip on corn oil. Months ago, I tried peanut oil, vaseline, WD40, grease etc. They didn't work. The problem is the nut is 1/8" too tight. I'm not sure what "cracks" or "cooking fast" have to due with my problem. Actually, they have nothing to do with it -- the problem is I can barely latch the fire box door. If I force the latch, I can't open it during the cook.

I'm glad your fire box has good movement. My fire box (latching and seams you can see through, which I had to re-weld) are crappy workmanship. Shouldn't happen with a $1500 cooker.
Raineman

This is this first I have read of "crappy workmanship" on a Lang. I can't imagine people would be lined up to wait 6 weeks or more for an expensive grill that is known for less than stellar quality. Did you call Lang about your issue?
Wood River BBQ Team

Raineman wrote:
This is this first I have read of "crappy workmanship" on a Lang. I can't imagine people would be lined up to wait 6 weeks or more for an expensive grill that is known for less than stellar quality. Did you call Lang about your issue?



I didn't call Lang about my fire box problem -- maybe you know that's a waste of time with any dispute. You need a tracking record. I sent a letter with pictures plus a Email with pictures. I never received a reply to either or a phone call.

Check out the following web site, www.smokingmeatforum.com, and search "Lang smokers" and see what other owners are saying about a product you think is "steller quality". Additionally, check out the pictures of my Lang that I've poster and decide if you'd be happy with my unit. I, also like other buyers, waited 6 weeks and look what I received. Here's the problem - you're buying a product sight unseen and when it arrives in your driveway you OWN IT. Returning it is not an option.

With that being said, I've fixed their "crappy workmanship" and the unit now produces an good product but so do a lot of other cookers in the Lang price range. Do yourself a favor, expand your research and check out units in the  above $1000 range and compare the workmanship of their units and their attention to detail against a Lang. Sadly, all Lang has to do is expand their quality control and they would have a "steller product" and could corner the market in their price range.

Would I buy another Lang - maybe? The reason is I know what I'd be getting for my money.
Pep930

The "Steller Quality"

I to had issues with quality and got no where with Ben. Sent all the pics and emails, nothing for weeks. Then got an email back from Ben saying he would check with the guys and call me on Monday. Couple more weeks passed called to check on my t-shirt order that was also a month old and the receptionist put Ben on the phone. Told him about my issues the poor fit and cut on the damper and holes in my firebox. His reply was that he did see the pics and the damper should be designed different to fit better so you can close off the heat and smoke completely maybe we can see about sending you some parts. Now for the firebox holes, my first thought was the holes in the firebox will let water drain if it were to get in but they looked like they were just burnt through with a torch and not uniform at all. Again his response was "yeah the right way to do it would be to drill the holes in the panel prior to welding up the box but those guys are on the other side of the shop". Didn't really know what to say after that the response kind of stumped me. I also own a company and if something aint right I walk across the shop and put in my 2 cents especially if my name is on that product. It is difficult to complain because the darn thing cooks so good but my cooker was nearly $4,000. and another $850. to ship so one would expect good workmanship and a better response to my concerns. Three of my employees were waiting to see how my issues were handled now all 3 of them will be receiving cookers from another pit builder.
Wood River BBQ Team wrote:
Raineman wrote:
This is this first I have read of "crappy workmanship" on a Lang. I can't imagine people would be lined up to wait 6 weeks or more for an expensive grill that is known for less than stellar quality. Did you call Lang about your issue?



I didn't call Lang about my fire box problem -- maybe you know that's a waste of time with any dispute. You need a tracking record. I sent a letter with pictures plus a Email with pictures. I never received a reply to either or a phone call.

Check out the following web site, www.smokingmeatforum.com, and search "Lang smokers" and see what other owners are saying about a product you think is "steller quality". Additionally, check out the pictures of my Lang that I've poster and decide if you'd be happy with my unit. I, also like other buyers, waited 6 weeks and look what I received. Here's the problem - you're buying a product sight unseen and when it arrives in your driveway you OWN IT. Returning it is not an option.

With that being said, I've fixed their "crappy workmanship" and the unit now produces an good product but so do a lot of other cookers in the Lang price range. Do yourself a favor, expand your research and check out units in the  above $1000 range and compare the workmanship of their units and their attention to detail against a Lang. Sadly, all Lang has to do is expand their quality control and they would have a "steller product" and could corner the market in their price range.

Would I buy another Lang - maybe? The reason is I know what I'd be getting for my money.
Wood River BBQ Team

Re: The "Steller Quality"

[quote="Pep930:3631"]I to had issues with quality and got no where with Ben. Sent all the pics and emails, nothing for weeks. Then got an email back from Ben saying he would check with the guys and call me on Monday. Couple more weeks passed called to check on my t-shirt order that was also a month old and the receptionist put Ben on the phone. Told him about my issues the poor fit and cut on the damper and holes in my firebox. His reply was that he did see the pics and the damper should be designed different to fit better so you can close off the heat and smoke completely maybe we can see about sending you some parts. Now for the firebox holes, my first thought was the holes in the firebox will let water drain if it were to get in but they looked like they were just burnt through with a torch and not uniform at all. Again his response was "yeah the right way to do it would be to drill the holes in the panel prior to welding up the box but those guys are on the other side of the shop". Didn't really know what to say after that the response kind of stumped me. I also own a company and if something aint right I walk across the shop and put in my 2 cents especially if my name is on that product. It is difficult to complain because the darn thing cooks so good but my cooker was nearly $4,000. and another $850. to ship so one would expect good workmanship and a better response to my concerns. Three of my employees were waiting to see how my issues were handled now all 3 of them will be receiving cookers from another pit builder. [quote="Wood River BBQ Team:3630"]

I had the same problem ordering a "T" shirt so I could advertise their product!! It took about 5 weeks and included 2 email's and a phone call. I ordereded SS grate on XMAS day and after numerous emails and phone calls I finally recieved them in March. They didn't have any trouble cashing my checks for the shirt & the grates.

Here's they deal -- they make a good cooker. It's not in the same league as say a Peoria Custom Cooker ($1753) but Lang could corner the market by paying more attention to details. Improve the welding etc -- how hard is that? Some Lang owners are happy with what they received for the money they spent and more power to them but I expect at least what I paid for. I'd buy another Lang but would explain exactly what I expected and I'd be willing to pay a bit more to get it. If they couldn't accomodate me, so be it, and I'd move on.
Pep930

Re: The "Steller Quality"

I feel exactly the same way and would have no problem paying more for things the way they should be. Also they don't advertise any of the additional options that you can add on the website. I would have spent more money with them had I known that I could have customized my cooker a bit. I would have added the charcoal basket, ss grates, a damper between the firebox cab, extra rack and temp guages just to name a few. I am happy with it but not exactly what I want with out the additions. Unless someone told you about all these options you wouldn't know.[quote="Wood River BBQ Team:3632"][quote="Pep930:3631"]I to had issues with quality and got no where with Ben. Sent all the pics and emails, nothing for weeks. Then got an email back from Ben saying he would check with the guys and call me on Monday. Couple more weeks passed called to check on my t-shirt order that was also a month old and the receptionist put Ben on the phone. Told him about my issues the poor fit and cut on the damper and holes in my firebox. His reply was that he did see the pics and the damper should be designed different to fit better so you can close off the heat and smoke completely maybe we can see about sending you some parts. Now for the firebox holes, my first thought was the holes in the firebox will let water drain if it were to get in but they looked like they were just burnt through with a torch and not uniform at all. Again his response was "yeah the right way to do it would be to drill the holes in the panel prior to welding up the box but those guys are on the other side of the shop". Didn't really know what to say after that the response kind of stumped me. I also own a company and if something aint right I walk across the shop and put in my 2 cents especially if my name is on that product. It is difficult to complain because the darn thing cooks so good but my cooker was nearly $4,000. and another $850. to ship so one would expect good workmanship and a better response to my concerns. Three of my employees were waiting to see how my issues were handled now all 3 of them will be receiving cookers from another pit builder.
Wood River BBQ Team wrote:


I had the same problem ordering a "T" shirt so I could advertise their product!! It took about 5 weeks and included 2 email's and a phone call. I ordereded SS grate on XMAS day and after numerous emails and phone calls I finally recieved them in March. They didn't have any trouble cashing my checks for the shirt & the grates.

Here's they deal -- they make a good cooker. It's not in the same league as say a Peoria Custom Cooker ($1753) but Lang could corner the market by paying more attention to details. Improve the welding etc -- how hard is that? Some Lang owners are happy with what they received for the money they spent and more power to them but I expect at least what I paid for. I'd buy another Lang but would explain exactly what I expected and I'd be willing to pay a bit more to get it. If they couldn't accomodate me, so be it, and I'd move on.
Raineman

I can't defend them not responding sooner. There is no excuse for that. However, if I end up unhappy with my product, I personally would not rely on email and snail mail. I would be calling everyday until they addressed the issue. Squeaky wheel gets the oil. I have never had a problem getting them on the phone over the last 6 weeks asking questions and changing my order multiple times.

Further, I have to say I get confused when you guys complain about the build quality but then state that is cooks so darn good. Then you both go on to say you would consider buying another Lang.

Either way good luck with your issues. It is clear to me from talking live to a few Lang owners that there is a solid product there. Not one complaint from those guys. One has been smoking for 45 years, the last 2 solely on a Lang. When I told him about this post, he was quite shocked.
Pep930

I'll clarify it for you since you are confused. Its like buying a brand new corvette off the lot and it performs great but the paint job is peeling and the leather seats are ripped. Runs and handles great doesn't effect the 1/4 mile time but you would think for that kind of money it would be perfect right? I am cooking on it and outside of the few things I mentioned I am pleased. I like the way it cooks better  than my other 4 smokers 2 of which are high end with very consistent quality. So yeah it is hard to complain but why would you not take a few minutes longer to assure everyone is happy and secure all the business? And as far as him passing the buck saying the way it should be done and the guys on the other side of the shop. Don't you own the place and have the final say what goes out the door? The way it cooks is what is most important to me but to a lot of people the quality would be a deal breaker.  Most people I talk to and seen there cookers are happy, I hope yours works out good and I am sure it will cook great. When you receive it in another 6 or 8 weeks let us know. Have a nice eve!
Raineman wrote:
I can't defend them not responding sooner. There is no excuse for that. However, if I end up unhappy with my product, I personally would not rely on email and snail mail. I would be calling everyday until they addressed the issue. Squeaky wheel gets the oil. I have never had a problem getting them on the phone over the last 6 weeks asking questions and changing my order multiple times.

Further, I have to say I get confused when you guys complain about the build quality but then state that is cooks so darn good. Then you both go on to say you would consider buying another Lang.

Either way good luck with your issues. It is clear to me from talking live to a few Lang owners that there is a solid product there. Not one complaint from those guys. One has been smoking for 45 years, the last 2 solely on a Lang. When I told him about this post, he was quite shocked.
Raineman

Well if you buy a corvette and expect it to be a Ferrari, no doubt there would be some disappointment.. Happy Smokin. Done on this topic
KevinWI

Been nothing but happy with my Lang from the minute I received it. Well built too. Even put a vid on it on youtube (and smokingmeatforums).
Can't speak for anyone else, but extremely happy.....but then again, I didn't start modifying it the minute I received it either. As is, cooks great...took time to learn how to run the "machine" as each are different.
Only complaint was during manufacturing....took way longer than promised....
hugoice

I got the 36 stretch also Kevin and couldent be happier with mine. Only regret I have is not getting one sooner. I really can't complain about anything. Great smoker

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